Smart Infrastructure EU

Orange and ENGIE agree to deliver global renewable energy supply solution

Orange is joining forces with ENGIE, the leading developer of solar and wind power in France, to deliver a global renewable energy supply solution in the country. This will involve creating new solar energy production capacities, managing the production of all renewable electricity capacities contracted by Orange with other producers and supplying additional volumes to cater to Orange's actual consumption.

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UK firm drives efficiency in customer contact centers with new AI-powered offering

Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism today announced the availability of Blue Prism Service Assist. This new offering delivers a real-time, unified 360-degree view of all customer interactions helping free up agents so they can be more responsive, empathetic and engaging, to better serve customers.

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