Smart Infrastructure EU

UK firm drives efficiency in customer contact centers with new AI-powered offering

Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism today announced the availability of Blue Prism Service Assist. This new offering delivers a real-time, unified 360-degree view of all customer interactions helping free up agents so they can be more responsive, empathetic and engaging, to better serve customers.

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Europe’s smartest cities: striking the right balance between sustainability and innovation

In the era of Industry 4.0, smart cities are characterized by advanced, next-generation technologies which are incorporated into a given city or area’s infrastructure to better the lives of the respective city’s citizens. Through the wider adoption of emerging technologies such as 5G, artificial intelligence (AI), machine learning (ML), big data analytics, the Internet of Things (IoT) and Augmented/Virtual reality (AR/VR), among others, smart cities are no longer a thing of the future.

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