Research

  • US operator deploys AI in bid to resolve customer service issues

    US telecommunications colossus T-Mobile has taken the decision to implement AI into its customer care system in a bid to resolve a number of issues it is currently having with its customer service. The new customer care tool deployed by the US operator has been specifically designed to speed resolution of complex problems by applying Artificial Intelligence.

  • US President calls for AI prioritization

    US President Donald Trump has expressed the need to invest in Artificial Intelligence and dedicate more pertinent resources and research in the framework of the American AI initiative under which, the administration will call upon government agencies to prioritize AI investments in R&D, increase access to federal data and models and train employees on AI-related skills.

  • US study claims China leading South Korea in race for 5G

    A comprehensive study released by CTIA, a US-based industry association of wireless carriers - has claimed that China remains ahead of South Korea in the race to develop and subsequently deploy 5G networks.

  • USA, China and Japan set to lead 5G connectivity by 2025

    Global technology superpowers China, the USA and Japan are set to have the highest number of 5G connections - with new research indicating that the trio of nations will lead the way by 2025. A report into which was conducted by Juniper Research - predicts that the three countries will account for 55% of all 5G connections by then.