Global technology company SAP announced that the UAE and Middle East’s government-led digital transformation ranks as the top technology trend of 2021.
According to the Oxford Economics and SAP survey “The Public Sector Transformation Imperative”, almost 90% of public sector senior executives agreed that data sharing helps them to improve how they connect with citizens.
“The UAE and Middle East governments have advanced digital transformation amid the pandemic to better serve citizens,” said Zakaria Haltout, Managing Director, SAP UAE. “With 89 percent of public sector executives agreeing on the importance of data sharing, the top three goals for UAE and Middle East public sector organizations in 2021 will be to share data to improve citizen experiences, gain real-time data insights, and enhance employees’ digital skills to drive innovation.”
In line with government initiatives such as UAE Vision 2021, the Middle East’s public sector will continue to lead data-driven innovation to enhance citizen experiences. Over 80% of the public sector leaders in the survey said data sharing improves their innovation of existing products or services and helps them to exceed performance goals.
Moreover, digitizing hiring and onboarding processes can create better employee experiences. Real-time data insights can also help organizations to enhance operational efficiency and craft strong policy. Based on the survey, 81% were effectively sharing employee data internally.
Despite many UAE and Middle East organizations embracing collaboration and flexible work policies to enhance employee experiences, only a few have implemented the processes needed to improve data sharing. Only above 30% have invested in new technologies to analyze data and retrained employees to work with data.