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Smart Dubai and GDRFA launch new services on DubaiNow App

Smart Dubai has launched a new bundle of residency services on its flagship DubaiNow application in collaboration with the General Directorate of Residency and Foreigners Affairs (GDRFA)  in Dubai.

Under the new upgrades, residency visa services for parents, grandparents, and other relatives can be accessed from the DubaiNow app, without the need to visit service centers. Last year, residency services for newborns, spouses, and children had been added.

The new additions expand the integrated network of services offered to users of DubaiNow – the first and only application of its kind for the Dubai Government – to save their time and effort, reduce paper consumption in government transactions, and support Dubai’s efforts at comprehensive digital transformation.

Commenting on the development, His Excellency Wesam Lootah, CEO of the Smart Dubai Government Establishment said, “Smart Dubai and its strategic partners from the government and private sectors are intensifying their joint efforts to expand the scope of the DubaiNow application to become more comprehensive, integrated and easier to use. It has been designed to meet the needs and aspirations of the residents of Dubai and to ensure the provision of smooth services that save time and effort, thereby allowing them to focus on doing what they love. Ultimately, DubaiNow aims to increase the levels of happiness across all members of society, in the alignment of our vision to make Dubai the happiest city on Earth.”

Meanwhile, H.E major general Mohammed Ahmed Al Marri, director-general of GDRFA-Dubai said, “The government of the United Arab Emirates has taken steps towards adopting the best global solutions and practices in all fields, and engaging all government entities in designing services and developing innovative digital solutions comes in line with the country's digital future and in line with the government's needs for smart services to provide the seamless and fastest customer journey that make him happy.“

“Providing a unified platform for government services in the Emirate of Dubai has made a qualitative leap in the concept of government services, customer can complete his government transactions easily through an integrated digital platform,” Al-Marri added.

He also pointed out that GDRFA Dubai is keen to continue working in cooperation with all government entities to provide all its services in a way that contributes to enhancing the quality of life and ensures the acceleration of Dubai's transformation into the most prominent developed and smart city in the world.

The DubaiNow application already offers users a host of residency services, namely applying for, renewing, or canceling residency sponsorship for a spouse and children; viewing dependents’ residency visas and entry permits; tracking the status of visa applications and entry permits for residents and visitors, and requesting official travel and dependent reports from the General Directorate of Residency and Foreigners Affairs.

DubaiNow allows users to access more than 130 government and private sector services from over 30 entities (28 government departments and 8 non-government institutions).